Frequently Asked Questions

Everything B2B wholesale teams ask before installing RevLogic — how the daily call list, faster draft orders, winback, and pricing work.

What RevLogic is

What does RevLogic actually do?

RevLogic turns your store's order history into your sales team's working day. Every morning, each account is scored into a ranked call list: who's due to reorder, who's going quiet, and what to pitch next. Your team calls down the list and places the order right there — no dashboards to interpret, no spreadsheets to build.

Who is RevLogic built for?

B2B merchants such as wholesale distributors selling on Shopify — hardware, parts, packaging, industrial supply, and similar repeat-order businesses — with a sales team that works the phones. If your revenue runs on reorders and account relationships, RevLogic was built for you.

Do I need Shopify Plus?

No. RevLogic works on every Shopify plan. If you use Shopify's native B2B features — company accounts, catalogs, contract pricing — RevLogic works with those too, on any plan.

Is RevLogic a CRM?

It replaces the part of a CRM a phone-sales team actually needs: knowing who to call, what they buy, and taking the order. Because it's built on your live order data instead of manual pipeline entry, it's always up to date — nobody has to "keep the CRM current" for it to work. It also allows you to take notes, log calls, and create tasks for follow up for each customer.

Will my sales team actually use it?

This is the question that kills most CRM rollouts, and it's why RevLogic lives inside Shopify admin. There's no separate login, no data entry, and nothing to migrate. Your team opens Shopify like they already do, and the call list is there — built from order data your store already has. There's no adoption battle because there's nothing new to adopt.

How it works

Where does the call list come from?

From your own order history. RevLogic learns each account's natural reorder cycle and ranks every account by reorder due date, order value, and momentum. An account that normally orders every two weeks and has gone four rises to the top of the list. No tagging, no setup rules, no manual scoring.

What data does RevLogic access?

RevLogic reads your orders, customers, and products — the data it needs to build the call list. The only thing it ever writes to your store is draft orders, and only when someone on your team creates one. It never edits your products, customers, or existing orders.

How does the AI cross-sell work?

Recommendations are computed from your own store's purchase patterns — what accounts similar to each customer buy together — not from a generic model. When your team opens an account, RevLogic suggests products that account should be buying but isn't, so every call has a pitch ready.

How fresh is the data?

New orders flow in automatically as they happen, and account profiles recompute continuously in the background. The call list your team sees in the morning reflects yesterday's orders.

How long does setup take?

Install the app and RevLogic syncs your order history automatically — for most stores the call list is ready within minutes, and larger stores within the hour. There's nothing to configure to get started; settings like winback thresholds can be tuned later.

Order entry & B2B

How is order entry different from Shopify draft orders?

It's much faster. We've rebuilt a lot of the logic that Shopify got wrong — constantly waiting for qty changes or price changes to load are a thing of the past. Our order entry can cut the time it takes to enter long multi-line orders in half. Additionally, RevLogic's built-in order entry puts customer history, contract pricing, and cross-sell suggestions on one screen, so your team can take the order during the call and see relevant cross-sell items as they enter the order. The result is still a standard Shopify draft order — your invoicing, payment, and fulfillment flow don't change at all.

Does RevLogic work with Shopify's native B2B?

Yes. Company accounts, catalogs, and contract pricing are supported out of the box. When your team creates a draft order for a B2B customer, their contract pricing is applied automatically.

Winback

How does RevLogic decide an account is lapsed?

Against that account's own reorder cycle — not a fixed rule like "no order in 90 days." A customer who orders weekly gets flagged after a few missed weeks; a customer who orders quarterly isn't nagged after a month. You can also set a fixed amount of time to move a client to the winback section. The Winback section is for those customers who have already lapsed but you don't want clogging up your daily call list.

Pricing & trial

How much does RevLogic cost?

Plans run from $19 to $199 per month based on your store's order volume — not on how many people use it. Every plan includes your whole sales team. Annual billing saves 17% (two months free).

Is there a free trial?

Yes — 14 days, every feature included, on every plan. No credit card is required to install.

Which plan do I need?

Plans are banded by your store's order volume (averaged over the last 90 days):

Plan Orders per month Price
Basic up to 300 $19/mo
Grow up to 1,500 $49/mo
Advanced up to 6,000 $99/mo
Plus up to 20,000 $199/mo

What happens if my order volume grows past my plan?

That's the goal. When your 90-day average moves into a higher band, you'll be prompted in the app to move up to the matching plan — nothing is cut off overnight, and your data and settings carry over unchanged.

Trust & support

Is my customer data safe?

Your data is used for exactly one thing: powering your team's call list and recommendations. It's never sold, shared, or used outside your store. When you uninstall, your data is deleted in line with Shopify's data protection requirements (GDPR-compliant).

Does RevLogic ever contact my customers?

Never. RevLogic tells your team who to call — your team owns every conversation. No automated emails, no messages sent on your behalf.

What support do you offer?

Live chat inside the app, plus a help center at revlogic.tawk.help with setup guides and feature walkthroughs. Advanced and Plus plans include priority support.

Ready to work your call list?

Start your 14-day free trial — every feature included, no credit card to install.